Contact Our Team
Business Hours
- Monday - Friday
- 8:00 AM - 6:00 PM EST
- Saturday
- 9:00 AM - 2:00 PM EST
- Sunday
- Closed
- Holidays
- Reduced hours or closed
Frequently Asked Questions
How do I download the Workforce Connect app?
The Workforce Connect app is available for iOS devices. Download from the App Store. Android version coming soon to Google Play Store.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't receive it, check your spam folder or contact our support team.
Why can't I clock in/out?
The Time In/Time Out (TITO) feature requires you to be within 100 meters of the work site. Make sure your device's location services are enabled and you're at the correct location. If issues persist, contact your supervisor or our support team.
When do I get paid?
As an independent subcontractor, payment timing depends on when our clients pay for services rendered. We process payments as soon as we receive them. For detailed payment information, visit our Contractor Payment Guide.
How do I update my payment information?
Contact our payroll team at payroll@wfconnect.org to update your direct deposit, e-transfer, or cheque mailing details. Include your full name and worker ID for faster processing.
How do I apply for more shifts?
Log into the app and navigate to the Shifts tab. Available shifts matching your skills and availability will be displayed. Tap on a shift to view details and apply. You'll be notified when you're assigned.
I'm a client - how do I request workers?
Log into your client account and go to the Requests tab. Fill out the worker request form with your staffing needs, preferred dates, and required skills. Our team will match qualified workers to your request.
How do I report an issue with the app?
Email our technical support at info@wfconnect.org with a description of the issue, screenshots if possible, and your device type (iPhone/Android). We typically respond within 24 hours.
Need Help With the App?
Follow these steps to troubleshoot common issues:
1
Check internet connection
2
Update to latest version
3
Restart the app
4
Contact support